Immediate steps to take to get started
Our upgraded Online Banking and Mobile Banking app is ready for use! This blog post contains important information you need to know so you can start your new online banking experience.
1 Desktop Online Banking Access
- Personal – You’ll be able to access your account through our home page the way you do now. Delete any old bookmarks—no need to change your username or password.
- Business – Please refer to the letter sent to you for important information on how to register on the new Online Banking platform.
- Special Accounts – Please refer to the letter sent to you for important information on how to register on the new Online Banking platform.
2 Mobile Banking App
Access to the current iSky Mobile App is no longer available. To access the new mobile app you will need to “UPDATE” the SkyOne Mobile app on your device’s app store.
3 SkyOne Digital Academy
We’ve created digital tutorials to help you find your way around the new Online Banking and Mobile Banking App.
I see you no longer have the view account balance without logging in.
Hi Chris,
I might not be understanding your statement correctly. Logging in to view sensitive information such as account balance has always been a requirement for our accounts and online banking. If you are having issues with your account please let us know and we will have our Member Contact Center reach out to you as soon as possible. Thank you for your valued membership.
Best,
Your SkyOne Team
Are we still able to do mobile deposits? If so how?
Hi Barbara,
Mobile Check Deposits are still available. Within the SkyOne Mobile app select “Mobile Check Deposit” in the menu. Once the screen has loaded, select the “New Mobile Deposit” button and enter the requested details to continue. Please reach out to us if you have any further questions.
Sincerely,
Your SkyOne Team
When you click on “new mobile deposit” on the new app, a loading screen appears, then….. nothing happens.
The loading circle just disappears, and you’re left on the screen that says “no mobile deposits”.
Hi Jeremy,
Our apologies for the trouble you’re having. Please know that we have forwarded your comment to a SkyOne representative. They will contact you at the email address provided to assist you with this serious issue.
Sincerely,
Your SkyOne Team
I have a personal account and a joint account with my wife. I logged into the new app for the first time with our joint login. All of my joint and personal accounts are visible. I logged out and tried my personal account login and it will not login. Did my logins merge and does my wife now have to register herself?
Hi Jason,
Thank you for commenting on our blog. Our apologies for the trouble you’re having. We forwarded your comment to a SkyOne representative. They will contact you at the email address provided to assist you with this serious issue. If you want to reach out to us for immediate assistance, visit SkyOne.org and click “Let’s Chat” in the bottom right corner or call us at (800) 421-7111.
Sincerely,
Your SkyOne Team
I am still unable to sign into my account since 27 Oct.
I have made several phone calls and I have been assured that I will hear from someone.
I have not.
I have not changed any of my sign- ins but I am still locked out .
This new conversion is garbage. I can’t look at the desktop site at all. I wanted to be able to download my statements instead of just viewing them. What’s really infuriating is there is a tip at the bottom of the screen telling me what to do but those icons don’t appear anywhere on the screen.
Hello Teresa, thank you for letting us know about the glitch. We’ve informed our teah-team, and they’ll get it fixed immediately.