Crisis Co-Pilot Relief Program

Emergency cash when you need it most

  • Crisis Co-Pilot Relief Loan rate at 0% APR^ for first 90 days of the loan term
  • Loan amount up to $5,0001
  • Funds available within 1 business day of your request

After the first 90 days, the Crisis Co-Pilot Relief Loan is converted to a Personal Loan with terms up to 48 months1


More assistance with the recovery

  • A 90-day payment extension on your existing SkyOne loans2
  • Reversals on select fees as well as waived penalties for early withdrawal from your SkyOne Certificates - so you can access your money when you need it3
  • A free supply of checks to replace lost or damaged checks
  • Free expedited replacement for your Visa® Credit Card, Check Card or ATM Card

Free credit counseling through BALANCE

If you need immediate financial assistance due to an emergency, property loss, or another urgent money issue created as a result of the fires, BALANCE offers these special services:

  • BALANCE Financial Relief Hotline at 888.262.4327
  • Personalized counseling services. BALANCE financial counselors are experts when it comes to dealing with fallout from a natural disaster. Whether you need to budget after a crisis, recover from losing a home, or contact creditors, they offer one-on-one assistance.
  • Online resources. Fire victims can research action steps online with these thorough and helpful resources on How to Manage Your Money After a Natural Disaster and Natural Disaster Toolkits.

Additional resources are also available through the California Department of Insurance where you'll have access to insurance claim forms and guides to assist with your recovery efforts.


We'll help you get back on your feet.

Give us a call at 800.421.7111 or email memberservice@SkyOne.org

*Eligibility for employer related crisis: 1) you work for an air transportation company; 2) your employer has had a mass lay-off, temporary or permanent shut down of business, union-mandated strike, or work furlough (reduction in overtime pay does not qualify); 3) your employer’s events are well-documented in the media, and/or confirmed by your employer in the form of an official notification; 4) you must provide a copy of your most recent paycheck as your proof of employment; 5) you must be a current SkyOne member—if you’re currently not a member, you have 90 days to join SkyOne before your membership and/or Crisis Co-Pilot program eligibility expires, should your employment with the affected company be terminated as a result of an eligible crisis; 6) your SkyOne account must be in good standing: no delinquent or charged off loans or no charged off share accounts, and share balances are positive. Your eligibility begins on the first day of the crisis as documented by media coverage or official notification. If you have Overdraft Privilege protection of more than $500, the coverage amount will be reduced to $500. 

*Eligibility for disasters: 1) you must reside in an area that has been declared a state of emergency by the Federal Emergency Management Agency (FEMA); 2) you must be a current SkyOne member— if you’re not a member, you must qualify for membership and open your account; 3) your SkyOne account must be in good standing: no delinquent or charged off loans and no overdrawn or charged off share accounts. Your eligibility begins on the date a state of emergency was declared, and ends 90 days from the date a state of emergency has been declared. If you have Overdraft Privilege protection of more than $500, the coverage amount will be reduced to $500.

^APR=Annual Percentage Rate. Published rates as of 12.06.17 and are subject to change anytime. 1Rates, terms and loan amounts are based on your creditworthiness; all loans are subject to approval. The lowest APR offered is the lowest rate possible for qualified borrowers. The current lowest possible APR is 9.24%; this APR includes a 0.25% automatic payment (Autopay) rate discount. If you have requested that Autopay be setup from a SkyOne share account at the time of loan funding, you are eligible to receive the rate discount. If Autopay is either not requested by you at funding or cancelled at any time in the future, you will receive the disclosed contract APR beginning the first month after you discontinue Autopay; the contract APR will then be charged to any remaining unpaid balance. The loan term is up to 24 months for loan balances up to $3,000, and up to 48 months for loan balances up to $5,000. The loan will not accrue any interest for the first 90 days, but after 90 days, the loan will begin to accrue interest at the contract APR. Limit one loan per member, up to $5,000 per loan. Estimated Monthly Payment: New loan of $5,000 for 48 months at 9.24% APR will have a monthly payment of $125.02. The payment example is calculated with the assumption that the first payment due date will be 30 days after the date of loan funding. 2Payment Extensions are not available for first mortgages, home equity loans and home equity lines of credit. Deferrals are subject to review and approval, which includes a review of your loan payment history for the last six consecutive months on all credit accounts. Finance charges will continue to accrue at the contract rate. Deferring a payment will result in higher total finance charges than if you made payments as originally scheduled and may extend the term of your loan(s). You can only defer one payment per loan every 12 months, with a maximum of two deferrals for the life of the loan under this program. For members who have Guaranteed Asset Protection (GAP), claim coverage may not extend to the amount of payment(s) deferred. Refer to your insurance contract for your coverage details 3Select fees that may be reversed include Overdraft Protection or Privilege fees, and will be in effect for 90 days from the date the loan is processed. IRA certificates may be assessed an IRS early withdrawal penalty. Please consult with your tax advisor. SkyOne reserves the right to modify or discontinue this program at any time. Other restrictions apply; please contact SkyOne for details at 800.421.7111.