Contact Us

 We're here to help.

Member Services

General Inquiries Online Bill Pay Support Alert Me

Phone 800.421.7111 • 310.491.7500

Fax 310.491.7400

Send us a secure email within iSky Online Banking


Mailing Address
PO Box 5003
Hawthorne, CA 90251-9801

Phone 888.481.0110

Live Chat with a Bill Pay Rep within iSky Online Banking

Monday - Friday, 4:30 am - 11 pm, Pacific Time


Debit/ATM & Credit Cards Alert Me

Report Lost or Stolen Card (U.S and International)

Phone 844.262.8472

Fraud Prevention 844.847.2003

Verified by Visa 844.442.8472

General Inquiries: 800.421.7111

Cloud9, SkyOne Loyalty Rewards™ Alert Me

Phone 800.669.8682

Mon - Fri, 5:00 am - 7:00 pm PST

Sat - Sun, 6:00 am - 7:00 pm PST

Card Access Alerts Alert Me

Phone 866.270.9603

BAEFCU Credit Card - Balance and Activities Alert Me

Toll Free: 800.299.9842

Online: EZ Card Info


TruStage Insurance Programs Alert Me

Auto and Home Insurance

Phone: 855.483.2149

Get a free Auto or Home Insurance quote

Life Insurance

Phone: 855.612.7909

Get a free Life Insurance quote


Locate a Branch or ATM

Shared Branch FAQs

Some Shared Branch locations may have service fees. Please refer to the shared branch schedule of service charges.

Branch Hours

Branch Hours Alert Me

Main Office (Cashless Branch)

14600 Aviation Blvd.
Hawthorne, CA 90250 - 6656

Monday to Friday

8:00 am - 4:00 pm Pacific

Briarwood Office

138-44 Queens Boulevard, Suite 1B
Briarwood, NY 11435-2653

Monday to Friday
9:00 am - 5:00 pm Eastern Time
Closed on Friday, December 1, 2017 for renovation.

Northwest Mountain Regional Office

1601 Lind Avenue SW
Renton, WA 98057 - 3356

Monday to Friday
7:00 am - 3:00 pm Pacific Time
Closed for lunch: 10:30 am - 11:15 am Pacific Time

Western Pacific Regional Office

15000 Aviation Blvd., Rm 1001
Lawndale, CA 90261 - 1000

Monday to Friday
7:00 am - 3:00 pm Pacific Time
Closed for lunch: 10:45 am - 11:30 am Pacific Time


Write to Us Visit Our Headquarters Alert Me
PO Box 5003
Hawthorne, CA 90251-9801
14600 Aviation Blvd
Hawthorne, CA 90250

BALANCE Financial Counseling

Click here to get started!Talk to a BALANCE Financial Counselor

We care about your financial wellness. That's why we've partnered with industry-leading BALANCE to provide you access to free and confidential financial counseling and education.. And should you need, BALANCE can assist with confidential, no-cost financial counseling services to help you develop a sensible budget managing spending and debt. For all your financial life stage changes and more, we—in partnership with BALANCE—are here to help.

 Call 888.456.2227Visit

Monday - Thursday, 5 am - 8 pm PT | Friday, 5 am - 5 pm PT | Saturday, 8 am - 5 pm PT